Warranty

AMERA Doll Warranty & Guarantee

We take pride in the quality of every AMERA Doll and want you to enjoy complete confidence in your purchase.

Warranty Coverage:

  • All AMERA Dolls come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.

  • This warranty applies to structural elements (skeleton, joints) and major defects present upon delivery.

Warranty Does Not Cover:

  • Normal wear and tear from use

  • Damage caused by misuse, modification, or improper cleaning

  • Minor variations in skin tone, texture, or hand-painted details (as these are part of the handmade process)

Claim Process:

  1. Contact us within 7 days of receiving your order if you notice any defects.

  2. Provide your order number, photos/videos of the defect, and a description of the issue.

  3. Our support team will guide you through the return or replacement process.

Discreet Handling:
All warranty claims are handled confidentially, and any replacement shipments will be sent in discreet packaging.